Important: We are currently experiencing some issues with PayPal not processing some credit card payments. To ensure you get your members get their tickets, please ask them to checkout using a PayPal account. (If you don't have one it's quick to set one up!). We're sorry for the inconvenience and are working on finding a solution.
Admin users can use Classlist's paid event feature to collect money for community events; just click the 'Add Ticket' button when you create the event. You can add free tickets if you just need to limit numbers to an event, or use a PayPal account to enable parent members to buy tickets online, directly from your Classlist site. You can have more than one kind of ticket, at different prices (eg adult tickets and child tickets). There is also an option to add a question for guests to respond to when they register for/buy tickets. See here for more ticketing guidance.
Event organisers can keep track of their attendees, who has bought tickets and how many tickets have been purchased altogether via the 'Manage' button on the event editing page.
Classlist does not charge any fees, but PayPal does charge small commission and transaction fees. To reduce the fees we recommend your Parents' or Friends' Association sets up a charity account with PayPal. To confirm registered charity status you will need proof of identity for the account holder and documents for the charity eg. from Companies House or the Charity Commission.
Here is a link for advice on this from PayPal https://www.paypal.com/uk/charities/
Important: When you calculate your ticket price please calculate and incorporate the Paypal fee, so that the amount you receive via Paypal after commission is the amount you expect!
Using the correct PayPal email address
You must enter a valid email address linked to your PayPal account in the PayPal details for the event, or you may have difficulty retrieving the payments from PayPal (much like if you gave the wrong bank account number to someone and they transferred money to it!).
NB: PayPal will accept payments from buyers even if there is no actual PayPal account associated with the email address given by the event organiser. We have now introduced a mechanism to help deal with this: if an invitee pays for a ticket to an invalid PayPal account, the Classlist system will be notified and will automatically mark the relevant event as 'sold out'. We will then send the host (ie the creator of the event and owner of the invalid PayPal email) a message asking them to update their PayPal details. We hope this will stop lots of invitees paying for tickets to an invalid account.
This still applies if there is simply a typo in the event organiser's email; PayPal will not pass on the money to the organiser. This is for anti-fraud reasons, as the organiser's email does not match the email associated with the PayPal account. If the money can't be claimed by the event organiser, PayPal will eventually return it to the ticket purchaser/s (the purchaser can contact PayPal asking for a refund immediately, otherwise the payment will be refunded automatically after one month). Classlist will notify the event organiser by email if the PayPal account email address is not valid, but we can't tell until after at least one payment has taken place.
Please note that, in this situation, Classlist will have already issued tickets to the first purchaser, because the purchaser has paid. PayPal's system automatically sends a confirmation to our system straight away when the ticket money is paid.
If you have used an incorrect email account and can't retrieve the payments from PayPal, you will need to explain to the person who has already paid for tickets to the wrong account that they will need to claim a refund from PayPal (or wait for the automatic refund). You can ask them to pay you again in cash, rather than on the events page online, so that the number of tickets issued remains the same on the event page.