New Events - Paypal no longer available

The Paypal Checkout is no longer available for new events. As we transition to a new app we recommend for schools/PTAs to use Stripe.

Existing Events - Paypal 

Editing the ticketing section of existing events which use the Paypal checkout will not be possible, however, the event can continue to run as normal. Please note: once we transition to the the new app (approx mid July), Paypal won't be compatible with mobile payments so parents will need to use a computer rather than a phone to buy tickets. 

You'll need to enter a valid email address linked to your PayPal account when setting up paid tickets for a community event, or you may have difficulty retrieving the payments from PayPal (much like if you gave the wrong bank account number to someone and they transferred money to it!).

PayPal will accept payments from buyers even if there is no actual PayPal account associated with the email address given by the event organiser.

On Classlist we have introduced a mechanism to help deal with this. If an invitee pays for a ticket to an invalid PayPal account, Classlist will automatically mark the relevant event as 'sold out'. We will then send the creator of the event a message asking them to update their PayPal details.

Even if there is simply a typo in the event organiser's email, PayPal will not pass on the money to the organiser. This is for anti-fraud reasons, as the organiser's email does not match the email associated with the PayPal account. If the money can't be claimed by the event organiser, PayPal will eventually return it to the ticket purchaser/s (the purchaser can contact PayPal to ask for a refund immediately, otherwise the payment will be refunded automatically after one month).

Classlist will notify the event organiser by email if the PayPal account email address is not valid, but we can't tell until after at least one payment has taken place. Please note that Classlist will have already issued tickets to the first purchaser, because the purchaser has paid. PayPal's system automatically sends a confirmation to our system straight away when the ticket money is paid. 

If you have used an incorrect email account and can't retrieve the payments from PayPal, you will need to explain to the person who has already paid for tickets that they will can to claim a refund from PayPal or wait for the automatic refund. You could ask them to pay you again in cash, rather than on the events page online, so that the number of tickets issued remains the same on the event page.