We believe Stripe is a great way to pay on Classlist for a number of reasons.
- the Stripe payment mechanism is integrated into our app
- parents aren't taken to an external page (see screenshots)
- as we have the member name and email we don't need to ask for those, or for address
- the parent simply types in card number, expiry, CVC and postcode.
- So it is quick and easy for a parent to pay with Stripe
In addition Stripe charges PTAs 1.2% + 20p (in the UK) compared to Paypal's 1.4%+20p - and Stripe give you charity status on the basis of an email with your charity documentation.
NB For new events set up from 27th May 2022 we will charge a 1.5% platform fee. Stripe has separate third party fees.
New Events - Paypal no longer available
The Paypal Checkout is no longer available for new events. As we transition to a new app we recommend for schools/PTAs to use Stripe.
Existing Events - Paypal
Editing the ticketing section of existing events which use the Paypal checkout will not be possible, however, the event can continue to run as normal. Please note: once we transition to the the new app (approx mid July), Paypal won't be compatible with mobile payments so parents will need to use a computer rather than a phone to buy tickets.
Unfortunately the Paypal payment page is completely run by Paypal and there is nothing we can do to change it....it is not integrated in our app. These are some of the reasons we prefer Stripe to Paypal:
- Paypal forces people with Paypal accounts to login to their account to pay. So if they detect from your card number or email that you have a Paypal account they simply won't let you pay by typing in your card. They don't always make it clear why they are refusing a transaction. [We guess they must make more money if you pay by card within the account].
- Paypals display an opt in 'save this information with a Paypal account' which they have ticked for you - so some parents may end up setting up Paypal accounts when paying by card - and not noticing they have. Then next time they go to pay on Classlist Paypal will want them to pay by logging in if they detect the card or email....
- It maybe also be that Paypal has a cookie on the payment page and remembers your account, and if you have an account asks you to login and doesn't even give you the card option. It has been reported to us they don't always show 'pay by card'.
- Paypal are not good on customer service and when we have asked questions about this sort of thing before they either don't respond, or don't respond for several days and then write a reply which doesn't answer the question!
- Paypal also offers pending payments like e-cheques which may not clear for several days. This could mean that someone could attend your event before their money cleared so we show the tickets as pending until paid. For this reason we have not enabled Paypal payments for public events/guest checkout because we don't feel that it is appropriate in that situation, whilst within the school the pending payments haven't caused issues.
- Stripe is uncomplicated and is simply a card payment processor. You put your card details in and pay if your card is valid.
So we wholeheartedly recommend Stripe. Here is how to set up Stripe.
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