QR code scanner for Event Tickets

NEW - QR codes have been added to Classlist Event Tickets 

QR codes are automatically added to community event tickets to help you check in large numbers of guests quickly and efficiently on the door. Guests will find their QR codes automatically added to their tickets. 

Where can guests find their tickets?

1. On the event page under “View my tickets” on the mobile app (version 7.0.0. or above).
2. On the download option which allows them to “save as PDF” on both mobile and desktop. This can be useful if you have an event where the children are attending without their parents, such as a children’s cinema during the school day.
3. In a confirmation email. In the case of public guests, the email is the only place members of the public can locate their ticket confirmation details.

What to do if a guest cannot find their QR code?

• If the guest is a parent at your school, it will be helpful for future events if you show them where to find their tickets on the app and to encourage them to keep the app up-to-date for the best experience.
• You can also use the “Manual check-in” feature on the Guest List scanner. This allows you to view the entire list of guests and to search the list by name.

Who can use the Classlist QR Code Guest List Scanner?

• Any admin assigned as event organiser to the event in question.
• Admin users with the mobile app version 7.0.0. or above.
• Any staff event organiser for the event in question.
• The admin view of the event page, as well as the scanner dashboard lists all the event organisers so you can see who will be able to check people in. - You can always go back and manage the event to add additional organisers as needed.

How do I scan the tickets with QR codes?

Tip: Make sure you are an event organiser for the ticketed community event in question and you are on the latest version of the app.

1. Visit the event page on the parent app.
2. Tap the “Guests” tab.
3. Tap “Check-in”. This will launch the scanner.
4. Tap the “Scan” button. This opens the scan mode.
5. Line up the square corners with the QR code. If the QR code is for the event in question, it will load a page with that guest’s booking details.
6. After you scan the QR code you will see all the tickets for this purchase. You can select all or just one of the tickets, tap “Check in” to select those that are being used now.
7. If a ticket is not being checked in now (eg one parent has not yet arrived) they can use the same QR code when they arrive later. Also, if some of the tickets are for items such as drinks and hotdogs which are being used later in the event, the same QR code can be scanned and those items can be ticked off as they are used.
8. Then move on to the next guest.
9. Remember to check yourself if you have a ticket! You can do this using ‘manual check in’ as you can't scan your own ticket unless it is printed or on another device.

How do I know how many people have been checked in?

• It gives the total number of bookings (each one may have one or more tickets)
• It gives the list of ticket-types created with a count of checked in / total
• A progress bar gives you a visual indicator of how many have been checked in already.

You can also see a record of who checked in and who did not in the event CSV download along with the name of the event organiser who checked them in and the date and time stamp.

Will I be able to see ticket questions and answers?

Yes, if your school uses ticket questions to know about allergies and other booking information, simply scan or search and tap to see the guest’s booking. If questions were added to the tickets, simply tap “Show answers” and the page will expand.

Troubleshooting

The guest does not have a QR code on their tickets

• If a public guest has not got an email with a QR code, this is possibly because they bought their tickets before the QR code scanner was released. You can use “Manual check-in” for these guests, cross-checking the name and ticket count with the email they received.
• If a parent has not got a QR code on their tickets, they may be on an older version of the app or may not have installed it yet. If they update or install the app, they will see the QR codes. Alternatively, you will be able to use manual check-in.

I cannot find where to launch the scanner

• Check you are on the latest version of the app.
• Check you are assigned as event organiser.
• Go to the event page and view the “Guests” tab. Tap “Check in”

The QR code won't scan

• to scan a QR code hold the phone scanner 15-20cm away from the QR code.  For a printed pdf you may need to hold it further away, not closer.  The camera needs to be able to focus on the QR code.
• If you press long and hard on the QR code on the ticket many phones will make it bigger

The QR code gives an error

• Check the QR code is for a Classlist event
• Check light conditions
• Check the ticket is for the right event
• Check the details against the manual check-in Guest List and use this option if you’re satisfied it is the right person.

What happens if I check the wrong ticket in by mistake?

How can I try it out?

Set up a ticketed community event and either invite a specific group such as Ambassadors & Reps or publish without sending invites.
Add some free test tickets. Ask your friends and associates to get tickets.
Make some additional people event organisers and give it a go.
If you delete the free test tickets, the bookings will still be visible on the scanner dashboard, but they won’t be visible to parents.