Notifications let you know when another member has added messages and content to your Classlist community either in your classes/groups or as a private message.
The good news is that Classlist's notification settings can be highly customised via your Profile. You can choose
- which type of notifications you want to receive. (Eg group posts, announcements, events, private messages etc)
- how you want to receive them (via the app and/or by email)
- how many you want to receive. You can choose to be notified of every comment on every post in your groups if you like that, or just notified of new posts but not comments. You can also choose to have just one 'digest' email a day or a week summarising everything relevant to you. You can even choose to receive no emails or app notifications at all if you would prefer to look at Classlist yourself to see if there is anything new - though you may miss out if you don't have any reminders to check!
How we show posts and comments
Classlist structures conversations in groups as 'posts' and 'comments' to keep all comments on a topic together (which is slightly different to WhatsApp where the group is a continuous stream generally, which some people don't like).
The default Classlist app notification setting is that you will receive app notifications of all comments on all posts in your groups. If you want to reduce notifications you could choose to be notified of new posts (new topics), but not notified of comments on those posts, unless you commented yourself.
Following or unfollowing a post
If you comment on something, then you will automatically 'follow' that post or announcement, (even if you have opted in your settings not to receive comments on all other posts). 'Following a post' means you will be notified if others comment after you, because you may want to comment again.
If you don't wish to be notified of subsequent comments on any particular post you can 'unfollow' that post by clicking on the bell icon underneath the individual post. That will change the bell from blue (you were following the post) to white (you are not following the post). You won't receive any more notifications of comments on that post.
You can change your Classlist notification settings so that you get alerted how you want to - via app notifications and emails.
Classlist app notifications are in the form of banners which appear on your phone's home screen (push notifications) and also show as a red badge/number on the app icon on your phone's home screen.
If you have enabled Classlist notifications on your phone's own settings you will get a banner notification and/or a sound on your phone when you get a Classlist notification.
It is best to have Classlist notifications turned on in your phone's general notification settings and then use the Classlist notifications page on your Classlist Profile to turn off/customise what you do and don't want to receive. (If you turn off Classlist notifications via your phone's settings then you won't receive any notifications at all as banners on your phone's home screen or red badges on the Classlist icon).
Edit your phone's notifications settings to allow app notifications:
On an iPhone go to Settings > Notifications > Classlist > 'Allow notifications'.
On Android go to Settings (cog at top) > Apps > Application Manager > Classlist > 'Show Notifications'
You can choose whether to receive push notifications as banners, and with sounds or not.
Notifications within Classlist
Within Classlist new notifications show up on the navigation bar at the bottom of the app screen (or on a computer's left hand menu). The notifications 'bell' shows new notifications like this.
You can change your settings so that you no longer see notifications for categories of content you don't want to be alerted about (see below). You will still be able to view this content when you look in the activity feed on Classlist, but you won't see a red badge or receive a notification.
Clicking on the 'bell' notifications icon shows a list of all your new notifications individually with links to each. Unread content is highlighted in blue in the list. You can read notifications from this summary list individually, or 'mark all as read' at the top right.
On the Home Page you can see all your own groups listed, and if there is new activity in a group there will be a blue number next to the group.
Tip: Remember that the Home page 'All Activity' Feed contains all the latest activity relevant to you and your groups, so the quickest way to check all your notifications is to scroll through All Activity
Changing your notification settings
To change your settings, go to your Profile and click on Notifications Settings. There are separate sections for App notifications and Email notifications, giving you full control over what you receive.
The Profile is found next to your avatar on the computer. Or via the menu at the bottom right on the app (3 bars).
These options allow you to opt in or out of emails and badge/bell notifications generated from different types of activity on the site.
You can set notifications on or off for emails and app notifications for each category of communication: group posts and comments, messages, private events, community events, announcements and whole school posts. Eg you may want announcements as emails but private messages via the app only.
App Notification settings
The app notifications settings are in 4 sections
- Year/class/group activity
- Whole School activity
- Personal activity (private messages and events)
- Admin activity (if relevant)
New Post Activity - You will receive notifications of new posts in your groups, and if you comment on or like a post then you will start following that thread. If following the thread you will be notified about all subsequent comments on that post.
You can unfollow the thread by clicking on the blue bell under the post, and then you won't be notified of any further comments on the same post.
'All comments' options - There are options enabling you to receive all comments on all posts or announcements in your groups or to the whole school. Some parents like to follow everything automatically. If you have these settings ticked you will receive you will receive app notifications of all comments on any posts in your groups, not just those you commented on.
If you opt out of an in-app notification type, you won't receive a push notification and you won't be notified on the bell within Classlist. But you can still view a post in your class/group.
Email Notification settings
By default, when you join Classlist you will receive email notifications for all new communications on Classlist, except for Marketplace posts, which are included in the Daily and Weekly Digest emails rather than being sent individually.
You'll be emailed when someone creates a new post in your groups, and if someone comments on your own posts. You won't be emailed if someone comments after you on someone else's post.
To reduce email traffic for you we have a daily digest email of the activity relevant to you today, and in that you can see whether there have been subsequent replies after your comments, or you can look on Classlist itself.
If you wish to follow subsequent comments at the time they are sent please use the Classlist app.
Other email settings
We optimise the digests we send you, and so if you aren't opening the daily digest more than twice a week we will stop sending it to you, so that you just receive the Weekly digest on Thursdays instead.
We do not send a lot of email updates to members from us here at Classlist, but we do send occasional tips to help you make the most of Classlist in the early days as a parent member or as an admin member. After that you would only hear from us intermittently, such as if there is an important update. We hope you will find our updates useful and recommend you stay opted in to receive those.
If you need Help please contact our friendly help team by creating a Help Ticket (top right of Help Centre).
Important: If you aren't receiving push notifications and want to, you may need to check your phone's notification settings are not clashing with your settings in the app. If you opted out of notifications on your phone when you first downloaded the app that will override the Classlist notification settings. To receive push notifications you will need to turn these on in your phone's settings as well, even if you you have opted in to receive notifications in your settings on Classlist.
Duplicate email notifications
NB: if you are receiving duplicate email notifications from Classlist it is probably because you have registered 2 accounts by mistake, or were invited to one email address and registered with another. Click here to find out how to fix it.