Info for Parents

Getting Started - Parents

• 2 minute video tour for parents
• Quick Start Guide to Classlist - 1 page image guide
• Privacy - can I hide my contact details?
• Parent Accounts - An Overview
• What information do I need to provide to join Classlist?
• Why do I have to be approved and who does the approval?

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Logging in

• I'm having trouble logging in or resetting my password
• Forgot your password?
• Help, my account has been de-activated!
• Choosing a secure password
• I keep having to login with the iOS App - how can I enable Touch ID or Face ID?
• I have to log in to Classlist each time I use it on my computer

My Profile

• Mute a group on Classlist
• My Profile
• Adding a profile picture
• My photo won't upload
• Family Members
• How do I change my email address?

Adding Children

• Adding a pupil or changing your class or child details
• Can I add two children to Classlist?
• Why do I see some children twice in the class list?
• Help, I can't find my child's class!

Notifications/Emails

• My notification settings
• How to unsubscribe from Classlist notifications and emails
• Mute a group on Classlist
• Personalised notifications
• I'm not receiving emails from Classlist
• I am not getting app notifications - even though they are turned on in Classlist and on my phone

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Posting to a Class/Year/Group

• Posting to your Groups
• Who will see what I've posted, and how will they know it's there?
• Mute a group on Classlist
• Deleting a post
• Sharing posts and mentioning people on Classlist
• Following and unfollowing a post

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Finding other parents

• How can I communicate with other parents?
• The Parent Finder Page
• Searching for parents via their children

Parent Map

• The Parent Map - Lift Sharing
• Parent Map User Agreement
• Why can't I see the Parent Map?
• Why can't I see anyone on the Parent Map?
• Parent Map Safety Precautions

Events on Classlist

• Spark Engagement with Classlist Polls!
• Buying tickets for a paid event
• Private Events Overview
• Creating Private Events
• How do I manage or edit a private parent event?
• Cancelling a Private Event

Using the Marketplace

• Posting to The Marketplace Listings
• Marketplace Listings - Rules and Guidelines
• The Marketplace - Best practice for selling your stuff on Classlist

Creating or Joining Parent Interest Groups

• Groups - Joining, creating, managing and editing parent groups
• Groups for Parents - The 2 Main Types of Group

Private Messages

• Private Messages/Messaging
• Can I message parents not in my class or year groups?

2nd Schools

• How do I register for a second school on Classlist and how do I swap between them?
• Removing my old school from my account
• I am registered at two schools with two different emails

Deleting an Account

• Deleting your account: "I want to delete my account"
• I don't want to join; how do I unsubscribe?

About The App

• Mute a group on Classlist
• Adding/updating the Classlist app on your phone
• Downloading the app - Classlist's app storage size is smaller than average
• App Permissions
• I have updated the app but it isn't working as expected
• Forcing your app to re-load - Android and iOS

Code of Conduct, Reporting & Blocking

• Community Guidelines - rules for users and Code of Conduct
• Reporting a parent
• Reporting inappropriate Content
• Can I block or 'mute' a specific person?
• What counts as misuse of Classlist?

Accessibility

• Accessibility Settings - Using your phone's zoom settings to magnify the screen

Receiving Communications

• Receiving Announcements
• Notices from the PTA / School
• What is the Daily Digest?
• What is the Weekly Digest?

Other Info for Parents

• The 'School Profile' page - your community
• Inviting other parents via the App or computer
• How do I download attachments?
• How do I upload photos to Classlist?
• English is not my first language - How do I translate Classlist to another language?
• Starting School - guides for Primary and Secondary School

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